PocDoc instructions | wau-miau.ch

Six easy steps to download the app

Telemedicine and video consultations are only available on the PocDoc® app after you register.

Take out Exclusive insurance

Thank you very much – you have taken out the Exclusive insurance package with wau-miau.

Receive letter

Once you have taken out our Exclusive insurance, you will receive your first aid kit within 7-10 days along with a cover letter and information on how to download the app.

Find activation code

You will find the activation code for the PocDoc® app in your first aid kit.

Download the app

Download the PocDoc® app for free from the Apple App Store or Google Play Store.

Complete registration

Unlock features

By registering, you unlock exclusive features in the app, such as first aid instructions and telemedical advice.

What does PocDoc® include?

First aid kit for when you're out and about

The PocDoc® first aid kit includes wound cleansing wipes, cotton padding, a rescue blanket and tick & splinter tweezers. Everything you need in an emergency.

Instructions through the app

In an emergency, the app guides you through simple questions about the correct treatment. Each step is explained with comprehensible pictures and concise instructions in 13 languages.

Emergency help from vets

In case you can't get any further on your own, you will receive quick support from emergency vets either by telephone or video consultation via the PocDoc® app.

PocDoc® explained simply in a video

Here you'll find the most important information about the PocDoc® product.

Click here for the video

Help and support

PocDoc® experts are on hand to assist with enquiries relating to the PocDoc® app.

Our Customer Service will be pleased to assist you with general enquiries about wau-miau, our insurance solutions and our service.

Contact now

PocDoc®

App support

+49 7732 939 1222

hello@pocdoc.shop

wau-miau

wau-miau general inquiries

+41 58 275 27 27

info@wau-miau.ch

Further information

What is PocDoc® and what services are included in the app?

PocDoc® is a platform that offers an intelligent first aid system as well as telemedical services and video consultations with vets. The PocDoc® system comprises a first aid kit and an app that interacts with it, which is also available offline.

How does the first aid app work?

In an emergency, the app guides you through simple questions to determine the correct treatment. Each step is explained with application pictures. There are over 300 treatment steps to choose from.

How do I activate my account in the app?

In the PocDoc® first aid kit you will find a QR code. Once scanned, this will take you to the Google Play Store or the Apple App Store. Once you have downloaded the app, the activation code included in the kit can be used to activate the app.

What if I need immediate help?

Quick support from emergency vets is available over the phone or by video consultation via the PocDoc® app.

How do I book video consultations with vets via PocDoc®?

Video consultations with vets can be booked via the PocDoc® platform. These are paid for in advance by the
policyholder by credit card. The invoice can then be submitted to ERV.

Are the costs of video consultations with vets covered by the insurer?

Yes, the costs of these consultations are borne by ERV and limited to five consultations per calendar year.

How many free consultations do I get per calendar year?

You can have up to five consultations per calendar year, which are carried out by PocDoc® and ERV. Unused consultations expire at the end of the calendar year. Any further video consultations must be paid for by the policyholder.

Are costs for consultations that take place outside the PocDoc® platform covered by the insurer?

No, costs for telemedicine and video consultations that take place outside the PocDoc® platform will not be covered.

How does PocDoc® work?